WE VALUE OUR CUSTOMERS

Enron East Africa Limited will meet the agreed-upon requirements of our internal and external customers. Our commitment is to achieve total customer satisfaction through error-free work.

To engage the highest levels of integrity and professionalism in the delivery of Personalized service to achieve complete customer satisfaction and remain an industry leader through continuous process refinement.

QUALITY IMPROVEMENT PROCESS

When a problem does arise at Enron, our employees will follow the five-step Problem Elimination Process to solve the problem and prevent the same problem from recurring. We evaluate the effectiveness of the corrective action through measurement.

We will adequately serve the needs of the shipping public by meeting the agreed-upon requirement of our customers. With consistency in pickup and delivery a priority, we will handle information requests quickly. Our sales representatives’ high degree of professional knowledge will assist customers in every phase of their logistics needs.